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New Post 10/31/2011 10:04 AM
  Protech Inc
4 posts
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Missing Company Names in Quote Module List 

In the past 10+years our CRM system was Goldmine and we've been implementing RedHorse for a number of months now.

One issue that isn't clear is why some of our Quotes (Newly created or Data from GM) don't show the Company names listed in the Company column in either the Quote Module or Global Viewer/Quotes? Upon checking the details within the Quote shows the Company name clearly listed and sometimes full address details. Any ideas what I'm missing?

Thanks, Dean

 
New Post 10/31/2011 12:21 PM
  RedHorse Support
116 posts
1st Level Poster


Re: Missing Company Names in Quote Module List 

First let's confirm that adding a new quote functions correctly in your system. Go to a test contact record that is linked to an account record and also has a primary address record linked to the contact (if so the address will appear in the Contact address fields). Add a new quote linked to that contact. Check to see if the company name and contact address appear in the quote and global viewer grids. Please report back whether you test is successful or not.

If this new quote appears correctly, then we have confirmed that RedHorse is working as designed. If not, there may be an issue with your configuration or data. You stated that your data was imported from GM. RedHorse does not import quotes from GM. Were those imported manually into sql?

 
New Post 10/31/2011 2:18 PM
  Protech Inc
4 posts
No Ranking


Re: Missing Company Names in Quote Module List 

Yes I did this a quote which is linked to the contact which in turn is linked to the acc record and it successfully shows the company name on both those grids.

The data from the Opportunity Manager was manually imported through SQL with various queries.

Just to be clear this issue is happening to newly created quotes in RedHorse as well as a few from the data off Goldmine, not sure if that rules out the data transfer being a factor. All the problem Quotes show the Company details within the Quote but on the Grid those details are not visible on the relative columns.

 
New Post 10/31/2011 3:41 PM
  RedHorse Support
116 posts
1st Level Poster


Re: Missing Company Names in Quote Module List 
Modified By RedHorse Systems  on 10/31/2011 6:15:39 PM)

Because your 'test' quote created new in RedHorse behaved as expected we can assume that RedHorse is working properly.

Please check out one of the RedHorse Contacts where a recent quote added new in RedHorse was not created as expected. (We can not analyze the imported quotes but only the quotes created new in RedHorse.) Does the contact have a Primary address? Is it linked to an Account record? Is it missing any elements when compared to the 'test' contact and account where a quote was created as expected?

 
New Post 11/2/2011 10:55 AM
  Protech Inc
4 posts
No Ranking


Re: Missing Company Names in Quote Module List 

Its fixed! It turns out the Contact associated with the Quote is not linked to the Company (Sounds obvious now). I had to go into each Blank Company Name Quote, and then into the Company Account. From there in the Contact tab there is an option to link a contact, search for the name in the window, select and close.

Refreshing the Quote list again and the Company name appears.

What is odd still is that under that Contact tab in the Company Acc the contacts are already listed. I would think they're linked already if they appear here?

 
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